Privacy Policy

1. Introduction

NeuraForge ("Company," "we," "us," or "our") is committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our NeuraForge platform and related services (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our Service, including:

• Account Information: Name, email address, company name, job title, phone number, and billing information
• Profile Data: User preferences, settings, and configuration options
• Communications: Messages, support requests, and feedback you send to us
• Customer Data: Data you upload, store, or process through the Service

2.2 Information Collected Automatically

When you access the Service, we automatically collect certain information, including:

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Usage Data: Pages viewed, features used, actions taken, and time spent on the Service
• Log Data: IP address, access times, referring URLs, and system activity logs
• Cookies and Tracking: Information collected through cookies, pixels, and similar technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve the Service
• Account Management: To create and manage your account and subscription
• Communication: To send transactional emails, updates, security alerts, and support messages
• Analytics: To analyze usage patterns and improve user experience
• Security: To detect, prevent, and respond to fraud, abuse, and security incidents
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send promotional communications (with your consent where required)

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you
• Legitimate Interests: Processing for our legitimate business interests, such as fraud prevention and service improvement
• Consent: Processing based on your explicit consent, which you may withdraw at any time
• Legal Obligation: Processing required to comply with applicable laws

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics)
• Business Partners: With partners who help deliver integrated features or joint offerings
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Consent: With your explicit consent or at your direction

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider include:

• The duration of our ongoing relationship with you
• Legal obligations requiring us to retain data
• Statute of limitations for potential legal claims
• Business needs for data analytics and service improvement

Upon account termination, we will delete or anonymize your personal data within 90 days, except where retention is required by law or for legitimate business purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data under certain conditions
• Restriction: Request that we limit the processing of your data
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards, such as:

• Standard Contractual Clauses approved by relevant authorities
• Binding Corporate Rules where applicable
• Certification mechanisms and codes of conduct

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. Types of cookies we use include:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with the Service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

11. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

13. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising privacy rights

To exercise these rights, please contact us using the information below. We may request verification of your identity before processing your request.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may provide additional notice via email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

If you are in the EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.